Returns & Cancellations
We take pride in the quality of our wines and will replace or refund any bottle of wine that is damaged, flawed or doesn’t meet expectations — we want to make it right. We accept returned wines that follow our shipping guidelines. We are unable to accept returned wine that was damaged due to adverse weather conditions during shipment, or wine that was ordered in error.
Please send an email to firstname.lastname@example.org or call (800) 344-9463 to arrange for the return or replacement of corked or flawed product.
Event tickets are non-refundable, but tickets may be exchanged if the winery is contacted at least 7 days prior to the event.
Wine is a Delicate Commodity
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer heat and cold winter weather may adversely affect the condition of your wine during shipment. Pambrun is not responsible for wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.
Pambrun may decide to hold ground shipments as necessary to protect your wine. You'll receive an email with tracking information when the wine is safe to ship. If weather is a concern in your area or if your order is time sensitive, we suggest selecting a 2-day or overnight option.